Warranty Policy

SKMEI Premium is committed to providing reliable after-sales support for customers who purchase directly from skmeipremium.com.

This limited store warranty is provided by Linh Anh Tech. Investment Co., Ltd., operating SKMEI Premium. It applies only to eligible products purchased directly from skmeipremium.com. Products purchased from third-party retailers, marketplace sellers or other websites are not covered by the SKMEI Premium store warranty.

2-Year Limited Movement Warranty

Watches purchased directly from skmeipremium.com include a 2-year (24-month) limited movement warranty from the date of purchase, as shown on your order confirmation.

The warranty covers manufacturing defects affecting the watch’s internal movement or timekeeping module under normal use and in accordance with the product instructions, including:

  • Internal movement or timekeeping-module manufacturing defects.
  • A watch that stops working because of a covered movement fault.
  • Significant timekeeping problems caused by a covered internal movement fault.
  • Other manufacturing defects affecting the covered movement.

For digital and smart watches, references to the movement mean the internal electronic module responsible for the watch’s timekeeping operation. This movement warranty does not automatically cover other smartwatch components or functions. Any additional coverage is set out in the applicable product information.

Any warranty offered for accessories, smart glasses, smart rings or other non-watch products is described in the relevant product information. Contact our support team if you need help understanding the coverage for a particular product.

What Is Not Covered?

This limited movement warranty does not cover:

  • Normal wear and tear.
  • Straps, bracelets, clasps, glass, cases or cosmetic damage.
  • Battery replacement.
  • Damage caused by drops, impacts, accidents or misuse.
  • Water damage caused by use beyond the product’s stated water-resistance conditions.
  • Damage caused by improper use or storage.
  • Damage caused by improper repairs, modifications or disassembly.
  • Loss, theft or damage caused by the customer.

Coverage applies to eligible manufacturing defects affecting the covered movement, rather than wear or damage arising from external causes. These exclusions do not restrict any mandatory rights you may have under applicable consumer law.

Warranty Eligibility

To qualify for service under the SKMEI Premium store warranty:

  • The product must have been purchased directly from skmeipremium.com.
  • The order must be verifiable in our system.
  • The claim must be made within the applicable warranty period.
  • The issue must fall within the warranty coverage described in this policy.

Our store warranty applies exclusively to eligible purchases made directly from skmeipremium.com.

If you purchased a SKMEI product from Amazon, AliExpress, eBay, Flipkart or another seller, contact the seller or platform you purchased from for assistance under its applicable terms.

How to Submit a Warranty Claim

If you believe your product has a covered warranty issue, contact:

Email: support@skmeipremium.com

Please provide:

  • Your SKMEI Premium order number.
  • The product name and model.
  • A description of the problem and when it occurred.
  • Clear photos or a video showing the issue, where possible.

Our support team will review the information and explain the next steps. If the product needs to be returned for inspection, we will provide return instructions and the appropriate return address.

Please do not return a product before receiving return instructions from our support team.

Inspection and Resolution

We will review the information provided and, where necessary, inspect the returned product to determine whether the issue qualifies for warranty coverage.

For an approved warranty claim, SKMEI Premium will provide an appropriate remedy, which may include:

  • Repair.
  • Replacement.
  • Another appropriate warranty remedy, taking account of the circumstances and applicable consumer rights.

Submitting a claim does not automatically confirm that the issue is covered. Warranty eligibility is assessed after the issue and, where necessary, the product have been reviewed.

Warranty Shipping Costs

Unless otherwise agreed, and where permitted by applicable law:

  • The customer is responsible for the cost of shipping the product to the return address provided by SKMEI Premium for warranty inspection.
  • For an approved warranty claim, SKMEI Premium will cover the cost of shipping the repaired or replacement product back to the customer.

Where mandatory consumer law requires a different allocation of costs, those requirements will apply.

Your Statutory Rights

This voluntary limited warranty is additional to, and does not replace or restrict, any rights or remedies you may have under applicable consumer law.

Where mandatory law provides different or broader protection, those rights continue to apply.

Need Help?

For warranty assistance with a purchase made directly from skmeipremium.com, contact:

Email: support@skmeipremium.com
Contact page: Contact Us
Website: skmeipremium.com

Our customer support team will review your request and guide you through the warranty process.

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